Standard support hours are 9 to 5:30 Monday to Friday.
- After hours support is available via request and can be planned ahead of time for an event that requires it (such as a deployment to a live environment).
- Resources are available to be on-call at request.
- For unexpected emergencies, TBST provides a message bank that is monitored after hours.
- In extreme cases, direct contact with a principle can be established for ongoing and critical issues.